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No Show & Cancellation Policy

Calgary West Medical Centre 

“No Show” and Cancellation Policy

Our goal is to provide quality medical care in a timely manner. To successfully do this CWMC has to implement an appointment/cancellation policy. The policy enables us to better utilize available appointment times for more patients in need of medical care.

Please call our office promptly if you will be unable to attend an appointment. CWMC requires at least 24 hours notice for appointment cancellations.  Our receptionists will begin taking calls @ 9:00AM, and are closed between 12:00-1:15PM for lunch.

Appointments are in high demand, and your early cancellation allows another person the possibility to have access to timely medical care. Late cancellations (less than 24 Hours) will be considered as a “No Show”.

“No Show” / Late Cancellation Policy for Regular Appointments

A “No Show”/ Late cancellation is someone who misses an appointment without cancelling 24 hours in advance or someone who fails to present at the scheduled appointment time. These will be recorded in the patients chart as a “No Show”. The first time there is a “No Show”, the patient will be told about this policy. The second occurrence of someone failing to present at the scheduled time or cancel in a timely manner will result in a $30 charge for regular appointments.

“No Show” Policy for Longer Appointments

Patients who scheduled longer appointments (over 15 minutes) and fail to cancel within the 24 hour period or fail to come to the scheduled time will be charged $60, even without a previous similar violation. Longer appointments are typically for: Complete Checkups, extensive counselling, Prenatal visits, and Procedures, etc.